FAQ
PRODUCT INFORMATION
Why are the capsules sold in quantities of 10?
To learn more about our Grand Crus here.
Why do you use aluminium for Nespresso capsules?
Is coffee bad for my health?
Coffee delivers a broad range of physical and emotional benefits, and has a role to play in a balanced diet. If you are concerned about potential sensitivity to caffeine, we advise you to consult your doctor.
Do Nespresso capsules have an expiration date?
What happens if I use one of your capsules after the 12-month shelf life?
ORDERS
What are your delivery terms?
If no one is available to receive order upon delivery, the courier will inform Nespresso. A Coffee Specialist will get in touch with you to schedule the date of your preferred delivery. You will be charged a delivery fee upon the 3rd attempt.
Where can I buy Nespresso Capsules?
If you need assistance in ordering, please call our Coffee Specialists any time between Monday to Saturdays, 10am to 6pm at 1800 234 506.
Where can I buy Nespresso machines?
If you need assistance in ordering, please call our Coffee Specialists any time between Monday to Saturdays, 10am to 6pm at 1800 234 506.
What does my order status mean?
| Payment Pending | Your order has been received, waiting for online payment by credit card. |
| Failed Payment | The Online payment by credit card didn't succeed. |
| Exit Payment | The Online payment by credit card didn't succeed. |
| Pending | Your order has been successfully placed. |
| On Hold | Your order is currently On Hold. Please kindly contact Nespresso CS team for further information. |
| Processing | Your order is being prepared by Nespresso team. |
| In Transit | Your order is being delivered to you. |
| Cancelled | Your order has been cancelled. Please kindly contact Nespresso CS team for further information. |
| Completed | Your order has been sucessfully delivered. If you haven't received the order, please kindly contact Nespresso CS team for further information. |
| Undelivered | Your order couldn't be delivered. If you haven't received the order, please kindly contact Nespresso CS team for further information. |
| Ready to Collect | Your order is now ready to be collected in the selected partner store. |
| Refunded | Your payment has been refunded. If you haven't received the order, please kindly contact Nespresso CS team for further information. |
How can I return goods?
(1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always
that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country.
For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar).
ONLINE SUPPORT
I forgot my password. What should I do?
If you need assistance, please call our Coffee Specialists any time between Monday to Saturdays, 10am to 6pm at 1800 234 506.
PRODUCT ISSUE
Why is there is a change in the coffee taste of my capsules?
Another reason could be is that you are using the large cup (Lungo) button for our Espresso blends, which will over extract coffee from the capsule. This means that the coffee inside will stop producing flavor after around 40ml. The coffee may also start to burn, making it taste bitter. Over extracting Espresso capsules will put unnecessary strain on a Nespresso machine’s pump. If this is the case, you will need to descale your machine more frequently.
Why is Nespresso coffee more expensive than coffee found in stores?
MACHINE SUPPORT
How long is the Nespresso Warranty in the Vietnam?
If your machine is purchased and is registered abroad, you may or may not be charged for the technical services. This will depend on your current warranty status, machine model, and condition of the repair.
To learn more about your machine’s warranty, please call our Coffee Specialists any time between Monday to Saturdays, 10am to 6pm at 1800 234 506.
What is a Descaling Kit and how often should I descale my machine?
Where can I find my machine’s serial number?
- On the drip tray, printed on a removable sticker
- At the base of the machine, printed on a removable sticker
- On the original box of the machine when it was delivered
If you have trouble finding your machine’s serial number, please call our Coffee Specialists any time between Monday to Saturdays, 10am to 6pm at 1800 234 506.
If non-Nespresso capsules are used in Nespresso machines, does this void the warranty?
Nespresso capsules and machines were designed to work together as a single system to deliver the perfect cup of coffee time after time. Remember, only 1-2% of the world coffee crop meets our strict quality and aroma profile requirements.
BRAND & PROMOTIONS
What is ÂN NAM FINE FOOD CO., LTD. ?
322 Dien Bien Phu street
Ward 22, Binh Thanh District,
Ho Chi Minh City, Vietnam
How can I submit a proposal or a sponsorship request?
We will contact you if we are interested.
Does Nespresso offer Fair Trade coffee?
Unlike the Fairtrade label, which sets a minimum price, Nespresso pays a premium price of 30% to 40% above standard market price, and 10% to 15% above coffees of similar quality.
The Positive Cup Program also has goals in the areas of coffee sourcing and social welfare.
To learn more about our AAA Program and other sustainability efforts, please call our Coffee Specialists any time between Monday to Saturdays, 7am to 7pm at 1800 234 506.
RECYCLING
How does Nespresso recycle the capsules?
Nespresso Grands Crus coffees are packaged in a capsule made of aluminum, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the Nespresso capsule are recyclable: not only the aluminum, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminum is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.
In Viet Nam, the used coffee grounds are composted and used as fertilizer for trees then go to city’s parks, streets. Recycled aluminum and bags can be reused.
How can I recycle my capsules?
Receive a Nespresso recycling bag after placing an order of any 50 capsules on our website. Once you fill the bag, please drop it off at any An Nam Gourmet. Our An Nam Gourmets are located at the following locations:
AGM Estella
Estella Place,
1st floor, 88 Song Hành St., An Phú Ward, Quận 2, Ho Chi Minh
02836367484
AGM Hai Bà Trưng
16-18 Hai Bà Trưng St., Ben Nghe Ward, Quận 1, Ho Chi Minh
02838229332
AGM Saigon Center
CUSTOMER SERVICE DESK,
Takashimaya, Saigon Centre Building, 65 Le Loi St., Ben Thanh Ward, Quận 1, Ho Chi Minh
02839140515
Coffee Lounge
Riverpark Premier, 64-70 Nguyen Duc Canh St., Tan Phong Ward., Dist. 7
0989 517 149 /977 407 149
AGM Thao Dien
Coffee Lounge
41A Thao Dien St., Thao Dien Ward., Dist. 2
0903 998 681 / 0903 998 082
